Today's businesses face complex operational challenges, including service delivery expectations, cost pressures and potential compliance breaches, due to poor operational efficiency. To succeed under these circumstances, operations managers must look beyond the status quo and quick fixes for new business strategies that are designed to help them achieve measurable results. One such answer is our business process management (BPM) solution AWD, a highly scalable process enabled application used by over 450 large scale businesses worldwide.
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Banking
AWD is designed to facilitate operational efficiency gains in high-volume functions such as account opening and client servicing, personal loans, mortgage and credit card processing. AWD supports business efficiency and transformation initiatives such as shared service operations to help businesses optimise process efficiency and achieve real cost savings without compromising customer experience.
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Life and Pensions
AWD is used by many of the world's leading life insurance companies to automate applications and renewals, speed claims resolution, service customers and agents, and develop sales campaigns. Many of the top 20 UK insurers use AWD to help them gain competitive advantage and drive real bottom-line savings. AWD’s comprehensive workflow and BPM technology enables life insurers to streamline and automate underwriting and claims processes and deliver the level of policy administration and customer service expected in today’s competitive life and pensions industry.
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General Insurance
A highly competitive industry, with some operations intentionally run at a zero or negative margin. By reducing operational cost, insurers can realise bottom line savings without sacrificing customer service. Many insurers using AWD to apply process improvement to customer on-boarding, claims and policy administration operations, have experienced significant overall cost savings coupled with a positive impact on customer service and satisfaction levels.
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Investments
Around 40% of the UK unit trust, PEP and ISA market is administered using AWD. The solution can help enable companies to reduce the cost of administering a book of business, automate laborious manual activity and improve the level of customer service. AWD also supports more than 100million mutual funds in the United States by providing a key component of our business process outsourcing (BPO) operation.
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Lending
AWD provides a proven and scalable business process management solution that can help both general lending companies and mortgage providers increase service efficiency while lowering the cost of processing work. Used for both new business acquisition and account servicing, AWD provides mortgage providers and loan companies with the opportunity to achieve optimised business processes and high quality customer service.
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Utilities
Deregulation in the utilities markets has moved customer service to the top of the agenda. Pressure from regulators and published league tables for customer service generates stiff competition amongst the energy suppliers and growth constraints for poor performing water suppliers. AWD provides the solution to help utility companies improve their customer service whilst reducing costs and enabling them to fulfil their regulatory compliance obligations.
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Media and Communications
AWD facilitates a lean approach to increasing or protecting market share. Consumer retention rates can be improved by proactive communications and realising product and service consumer expectations. AWD helps to manage the communications channels between organisations and their customers and provides the mechanisms for companies to protect themselves against SLA breaches and report operational performance accurately. AWD customers include one of the largest cable TV providers in the US.
