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A flexible customer management and billing solution, HiAffinity covers all functionality in managing your company billing, payments and debt, whilst providing tools for monitoring and improving your service to customers.


Key Features

Billing Engine

  • Enables you to create and control as many tariffs as required, using multiple rates and appropriate taxes
  • Allows flexibility for multiple industry services such as water, gas, and electricity to financial and health services billing 
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Call Centre & Contact Management 

  • Customer activity can be recorded, monitored and reported
  • Helps satisfy regulatory requirements and individual company performance measurements
  • Enables customer enquiries to be answered quickly and easily
  • Can be configured to display the view of your customer as required by your business 
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Meter Reading

  • Manages records associated with meter reading operations
  • Produces reports on exceptions and variances

HiAffinity has been implemented to link to reading systems from various manufacturers including Itron, Psion, Radix, Schlumberger, Sensus, Neptune and Spies.

Payment Processing

HiAffinity provides the facilities necessary to receipt payments and update customer accounts. Read more

Debt Management

HiAffinity enables businesses to help maximise collections and minimise outstanding debts. Read more

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